This is based on an analysis of change after CoC training and development programmes have been undertaken. The follow-up assessment provides invaluable evidence of change and improvement.

The follow-up assessment is based on data from the re-administration of the baseline instruments, augmented by a range of performance indicators and data derived from complementary CoC assessment tools.  The data are analysed using sophisticated statistical procedures to provide an objective index of the significance of the changes and improvements that have occurred, and provide clear guidelines for additional work.